Espresso Flash

Delivery Information

We currently only deliver within the UK, please contact us if you are enquiring from outside the UK.  Our main courier is Interlink Express, and most orders arrive the day after they have been dispatched but please allow 3 working days from receiving a dispatch notification.  Goods are dispatched withing 3 working days of receiving an order (in general orders are dispatched much quicker than this and often same day if ordered in the morning).  If part or all of your order is out of stock, we will contact you to advise you when the items are expected in stock, you can then decide if you wish to wait for these items or cancel them.  If part of an order is out of stock, the in stock items will be dispatched as normal. 

Small light weight items (less than 1kg) will be sent by 1st class post or Royal Mail Parcel depending on size.  Orders greater than 20kg are charged at £12.00+VAT, see table below for charges between these weights.

We try to charge our customers the delivery cost as it is to us, we dont use delivery as another form of making money.  Our system has to calculate the total weight and size of your order and work out the cost of delivery, so occasionally this may not be the exact same weight as the carrier records when they weigh the package as we can only estimate the total weight including additional packaging of your whole order.  In general this system works very well, but occasionally, for example when the weight calculated is on a borderline between two charge brackets, it could happen that we actually have to pay more or less than the ammount calculated by the system.  In this case you will still pay the delivery cost that the system has calculated regardless of what we have been charged. 

Trade Customers purchasing through their login will receive FREE delivery.  Small orders may be sent by 1st Class Post rather than Interlink Express.

 

Our Delivery Charges are as follows:

 

Provider

    Weight (kg)    

    Cost (ex VAT)     

Royal Mail 2nd Class Post    

0-1.59

£3.20

Interlink Express

1.6-9.99 

£6.50

Interlink Express

 >10

£6.50 + £0.50/kg

Interlink Express

 >20

 £12.00

 

If you have any queries regarding delivery please email orders@iow-espresso.co.uk , if you are enquiring about an order you have already placed then please quote your order no.